COVID Certificates: frequent problems and solutions

The information on this page will be updated as soon as possible.

Most people won't have any trouble retrieving their data via the CoronaCheck app or But some people may find that more difficult, because they don’t have a smartphone, for example. Or because their data isn’t available. 

Problems with proof of vaccination

If you are having issues generating proof of vaccination, for instance because you only received one dose of vaccination due to previously having been infected with coronavirus, see the information on proof of vaccination.

Problems with digital tools

Costs and validity

More information about COVID certificates

Please refer to the information about: