A single app to plan, book, and pay for your trip

Using a single app to go to work, go home after an evening in the cinema or visit relatives. Using the mode of transport that suits you best at that specific time: bicycle, bus, taxi or car. One push of a button shows you what kind of one-way tickets, season tickets or taxi telephone numbers you need. You plan, book, and pay for your trip using a single app: Mobility as a Service (MaaS). The Ministry of Infrastructure and Water Management and the regional authorities are investing 20 million euros in pilot projects focused on travellers. Together, they are launching seven regional pilots. This is what Minister Cora van Nieuwenhuizen and State Secretary Stientje van Veldhoven (Infrastructure and Water Management) have reported in a letter to the Dutch House of Representatives.

‘Easy and fast commuting from home to work. Transferring from train to taxi, shared-use car or bicycle. Without ado and with reliable travel information. A fine, innovative solution to keep our cities accessible,’ Minister Van Nieuwenhuizen comments. State Secretary Van Veldhoven adds: ‘Flexibility is important to me: travellers must be able to change between a car, public transport, and a bicycle. The focus is not on the mode of travel, but on the traveller. Thus, we are fostering sustainable mobility.’

The MaaS app helps people choose from several options to travel from A to B. It contains information on all types of transport: (shared-use) cars, public transport, (shared-use) bicycles, and taxis. The MaaS app is going to provide updated travel advice based on travellers’ personal preferences. In addition, the app will provide access to public transport. The MaaS app links data on all modes of transport. While on their way, travellers can thus receive additional information, for example, regarding delays on the road, and alternative recommendations for their trip.


MaaS not only offers travellers easy and tailored advice, the app also opens up opportunities for transporters and government bodies. MaaS can be used to tailor the range of transport modes to the demand for mobility. The concept can foster a sustainable, flexible, and affordable transport selection that contributes to the accessibility of cities or regions. The experiments must demonstrate whether this is going to work in actual practice.

Pilot projects

In 2019, seven regional pilot projects will be launched: Rotterdam, Amsterdam, Eindhoven, Limburg, Groningen/Drenthe, Twente, and Utrecht/Leidsche Rijn. The pilots will run from two to three years. They will commence on a regional scale but national roll-out can follow shortly thereafter. Governments, the transport companies involved, and providers of the MaaS app are going to invest in the pilot projects. In collaboration with the regions, the Ministry of Infrastructure and Water Management has earmarked a maximum of 20 million euros to co-fund the initial costs of the MaaS services in the pilots. Transporters, MaaS providers, and governments can collectively learn from the expertise gained in the pilots.

Data sharing

Businesses in the mobility sector acknowledge the benefits of MaaS. Transparency, data sharing, and collaboration are indispensable for a successful project and a national roll-out. Several companies have identified opportunities and indicated their openness to MaaS and the pilots.