How can I access Dutch public services online from a different EU member state?

You can use your DigiD to access Dutch public services from a different country within the European Union (EU). If you do not have a DigiD, you can use another EU-approved electronic identification (eID).

EU-approved eID login schemes

If you live or work in Spain, you can use your Spanish Cl@ve login details to access Dutch public services online. This is possible because Cl@ve has been approved at European level. The eIDs of the following EU member states have also been approved:

  • Belgium
  • Croatia
  • Estonia
  • Germany
  • Italy
  • Luxembourg
  • Portugal
  • Spain
  • United Kingdom

This list of countries whose eIDs can be used to access Dutch public services online is growing all the time. If you have any questions about the approval status of the eID of the EU member state where you live or work, see the overview of the organisations to contact in each EU country

European approval process for eIDs

The European Commission has to approve the use of electronic identification (eID) in other EU member states. EU member states that want their citizens to be able to use their eID in other EU countries have to request approval. Other EU member states then have 6 months to test the eID. The eID must, for example, comply with all the technical and security requirements in those countries.

If there are no problems, the EU member states will issue a joint ‘statement of no objection’ to the European Commission. The European Commission checks if the whole process took place according to the rules and then gives its final approval. Other EU member states then have 12 more months to adapt their systems so that foreign eIDs can be used in their countries.

This process follows the rules set out under European law in the Regulation on electronic identification and trust services (eIDAS Regulation).

Accessing online services provided by Dutch public organisations

Any public organisation that offers online services will require you to log in using DigiD or an approved European eID (login key). You will see a separate login button for EU-approved eIDs with an EU flag symbol beside it.

You can use an EU-approved eID to access to the services of the following organisations online:

  • the Social Insurance Bank (SVB)
  • the Netherlands Enterprise Agency (RVO.nl)
  • the Central Judicial Collection Agency (CJIB)
  • the Employee Insurance Agency (UWV)
  • the Netherlands Vehicle Authority (RDW)
  • pension funds
  • DUO
  • various municipal and provincial authorities.

Extra security to protect personal data

Government bodies are required to provide extra security to protect sensitive personal data. That’s why you can only access public services once you have linked your login details to your citizen service number (burgerservicenummer; BSN).

If you have several different approved eIDs, it does not matter which one you use – as long as you link the login details to your citizen service number.

Applying for an EU-approved eID

Whether you can apply for an EU-approved eID depends on the country issuing the electronic identification. This is because there is no standard European eID. Each EU member state determines whether it wants to allow its national eID to be used in other EU countries. 

Each member state also decides who is entitled to a national eID in that country. In many cases, citizens who are born in that country or who live and/or work there are eligible for an eID. If you have any questions about this, please contact the relevant authority in the EU member state in question. 

DigiD has not yet been approved at European level, but you can use DigiD to access online services provided by Dutch government organisations. You can find out whether you are entitled to a DigiD on the DigiD website.