Police provide victims of burglary with progress reports
The police are increasingly often referring back to citizens to let them know what has happened to the official report they filed concerning a burglary. That happened in 68 per cent of case in March, since when the figure has gone up to 85 per cent. The aim is that, by the end of this year, the police will provide feedback within two weeks after a burglary has been reported.
With the realisation of the National Police Force on 1 January this year it has become easier for citizens to file an official report, and the ambition is that those people filing a report about a burglary anywhere in this country will be given feedback about their report within two weeks.
This is much appreciated by the victims of burglary. A survey showed that this has led to a significant rise in the trust placed in the police: from 50 per cent to 89 per cent.
Minister Opstelten of Security and Justice will be paying a working visit to the unit in Rotterdam in order to be informed about the feedback given following the filing of an official report. "Burglary is a very disturbing crime. Therefore I consider it to be of great importance that victims are able to file their reports easily and that they quickly hear back from the police what has happened as a result of that report", said the Minister.
Most reports relating to burglary are compiled at the home of the victim. This is also greatly appreciated by the victims. Significant numbers of victims are also satisfied about the way in which they were treated by the police. Ninety per cent of victims said that they were satisfied.
Chief Constable Gerard Bouman is happy with the results: "It is good to see that citizens appreciate the feedback that we provide concerning what has happened in relation to their report, and that this in turn has led to increased in trust in the police. We will be working hard towards achieving, by the end of this year, that feedback is provided in one hundred per cent of cases whereby a report has been filed about a burglary."
Due to the success of the quick feedback after reporting a burglary, Minister Opstelten has since decided that from 2014 all people filing reports about high impact crimes will hear within two weeks what has happened in relation to their report.