How can I use 112 if I’m deaf or hard of hearing or if I have a speech impediment?
If you are hearing or speech impaired, you can place a 112 emergency call from your smart phone, tablet or computer. For non-urgent assistance, you can call 0900 1844.
Calling 112 with a smart phone, tablet or computer
If you are hearing impaired and need urgent assistance, you can call 112 from a smart phone, tablet or computer that has the Tolkcontact app installed on it. Tolkcontact lets you have a phone conversation using text, voice and video.
In most cases the cost of this software is fully covered by your health insurance and will not come out of your excess. In other words the use of the software is free of charge to those who need it.
Currently, Tolkcontact is the only company that provides this service. You can request the software on Tolkcontact’s website (only in Dutch) and install it on all your devices. Once your request has been processed, the software provider will make the necessary arrangements with your insurance company. This way, you will be able to call 112 at any time, even if you are not at home.
Contacting 112 through a relay service
Using a relay service you can contact 112 by text any time, day or night. The 112 text call will then be forwarded directly to 112. The relay service can also arrange for you to contact 112 via a sign language interpreter (video relay service). This service is available from 7:00 to 20:00 on weekdays and from 10:00 to 16:00 on weekends and holidays.
You can reach the relay service by calling through the SIP address firstname.lastname@example.org. A SIP address enables you to make a live connection through speech, text or video. You can also reach the relay service with the button ‘KPN Teletolk’ (KPN tele-interpreter) in your Tolkcontact app.
Emergency number 0800 8112 for analogue textphones
As of 2 June 2020 the toll-free alarm number 0800 8112 can no longer be reached by analogue textphones or minicoms.
Which service do you require?
If you call 112 on your smart phone, tablet or computer, please tell the operator:
- what has happened;
- what assistance is needed;
- and what type of emergency service you think is required: the police, the fire brigade or the ambulance service.
You can convey your information to the emergency call centre by speaking or by typing your message. With the help of video relay services you can use sign language and other forms of communication at the same time, for example: typing in a name or address and speaking and/or signing the rest. At the emergency call centre the information you provide will appear on the operator’s computer screen.
The operator will always reply by typing a message. If you are using the video relay function, the operator’s spoken words will be translated for you by the sign language interpreter. The operator will then ensure that the emergency services are dispatched to the right address, in consultation with the emergency centre in your area.