Complaining to the Dutch Healthcare Disciplinary Board about a healthcare provider
Perhaps you have complained to your healthcare provider, for example because your doctor made an incorrect or late diagnosis. If you have failed to come to an agreement with your healthcare provider – whether or not with the intervention of the complaints officer – you can make a complaint to the Dutch Healthcare Disciplinary Board.
Last updated on 30 March 2021
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Disciplinary Board
If you believe that a healthcare provider has made a mistake, then you can complain to the Dutch Healthcare Disciplinary Board. You can only complain about healthcare providers that are governed by disciplinary regulations, e.g. physiotherapists and pharmacists.
Complaining to the Dutch Healthcare Disciplinary Board
Complaints must be submitted to the Regional Healthcare Disciplinary Board (in Dutch) in the region where the healthcare provider is located. You must use the Complaints Form to submit a complaint.
Court fee for filing a complaint
A fee of €50 per complaint must be paid to the court. If the Disciplinary Board decides entirely or partly in your favour, this amount will be refunded.
Help with submitting a complaint
If you are unsure whether the Healthcare Disciplinary Board is the right body to complain to, or if you are having difficulty completing the Complaints Form, you can contact the complaints officer of the Healthcare Disciplinary Board (in Dutch). This complaints officer will be able to help you and give you advice.
Other ways to complain
In addition to the Healthcare Disciplinary Board, there are also other ways in which you can complain about a healthcare provider (in Dutch), for example by means of a dispute settlement body. The Landelijk Meldpunt Zorg can give you further information about the available options for resolving your complaint (in Dutch).
Laws and regulations (in Dutch)
Wet op de beroepen in de individuele gezondheidszorg, artikel 65