Entering into a contract to supply your home with electricity

In the Netherlands, you can choose which energy supplier provides your home with electricity. You decide which energy supplier you want to enter a contract with. When you decide to end your contract with an electricity supplier, there are some points to consider. You can also change energy supplier, and you are entitled to help if you cannot pay your energy bill. 

Last updated on 5 November2021

Energy supplier and network operator

There is a difference between the energy supplier and the network operator. You can sign a contract with an energy supplier to supply electricity to your home. The network operator ensures that you are supplied with electricity safely and at all times. The network operator is also responsible for the maintenance and extension of the energy grid, including the connections. Unlike the energy supplier, you cannot choose the network operator. This is because your network operator is determined by your place of residence (in Dutch). 

Switching electricity suppliers

Right to assistance if you cannot pay your electricity bills

Are you unable to pay your electricity bills or can’t pay them on time? Notify your electricity supplier in good time to prevent your electricity from being cut off. If you fail to notify your electricity supplier of your difficulties in good time, your electricity will be shut off. Having your electricity disconnected and re-connected is very costly. 

If you do not pay your electricity bill by the payment date your supplier must send you a payment reminder. In most cases, after the payment reminder has been sent, you will have to pay your electricity bill within 2 weeks. More information for people unable to pay their electricity bills can be found in Dutch on the ConsuWijzer website. 

Reports and complaints 

Do you suspect that your electricity supplier is not complying with the regulations? Please report this via the ConsuWijzer website, which falls under the Autoriteit Consument en Markt –  ACM (Netherlands Authority for Consumers and Markets). The ACM monitors compliance with these rules and you can read more about the ACM on their website 

You can also lodge a complaint against your energy supplier through the De Geschillencommissie (Dutch Foundation for Consumer Complaints Boards). This foundation deals with complaints against energy suppliers regarding the disconnection, supply or pricing of electricity. 

Energy suppliers – gas and electricity 

You can choose to have your electricity and gas supplied to your home by one energy supplier. You can also choose to have two separate energy suppliers for electricity and gas. 

Laws and regulations (in Dutch)

Electricity Act 1998 

Decree on electricity supply security 1998 

Regulation on the disconnection of electricity and gas supply for low-volume users 

Civil Code, Book 3, Article 1a 

Civil Code, Book 6, Article 2b 

Civil Code, Book 6, Article 3 

Civil Code, Book 6, Article 3a 

Civil Code, Book 6, Articles 227a, 227b and 227c 

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